uubuzz Privacy Policy
We respect your privacy. This Policy explains exactly what personal data uubuzz collects, how we use it, who we share it with, and what rights you hold over your own information.
1. Introduction & Scope
This Privacy Policy ("Policy") describes how uubuzz ("Company", "we", "us", "our"), the operator of the online gaming platform at uubuzz.asia (the "Platform"), collects, processes, stores, and shares personal data relating to users ("you", "your") who register an account, visit the Platform, or otherwise interact with our services. This Policy forms part of the overall Terms & Conditions that govern your use of uubuzz and should be read alongside them.
By accessing the Platform, creating an account, or submitting any personal information to uubuzz, you acknowledge that you have read and understood this Policy and that you consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this Policy, you should discontinue use of the Platform immediately.
uubuzz is committed to handling all personal data responsibly, transparently, and in accordance with applicable data protection principles. We do not sell your personal data to third parties. We apply industry-standard security measures to every data processing activity, and we limit data collection to what is strictly necessary for the purposes described in this Policy.
2. Personal Data We Collect
uubuzz collects personal data from you through several channels: directly when you register or interact with the Platform, automatically when you browse or play, and occasionally from third-party sources where permitted by law. The categories of personal data we collect include:
2.1 Registration & Account Data
- Full Legal Name: Required to verify your identity and ensure your account is registered in your real name, consistent with our KYC obligations.
- Date of Birth: Collected to verify that you meet the minimum age requirement of 21 years. This field is mandatory and cannot be altered after verification.
- Mobile Number: Your Bangladesh mobile number, used for account authentication, two-factor authentication (2FA), and support communications.
- Email Address: Used for account notifications, promotional communications (where opted in), and written support correspondence.
- Residential Address: Collected as part of KYC verification and used for identity confirmation. Must be a current, verifiable address within Bangladesh.
- Username & Password: Your chosen account credentials. Passwords are stored in irreversible encrypted form and are never visible to any uubuzz employee.
2.2 Identity Verification (KYC) Data
- Government-Issued ID: National Identity Card (NID), passport, or driver's licence — collected to verify your identity in accordance with our anti-money laundering (AML) obligations.
- Proof of Address: Recent utility bills, bank statements, or government correspondence to confirm your residential address.
- Proof of Payment Method: Screenshots or confirmation of your bKash, Nagad, Rocket, or Upay account registration in your name, to confirm ownership of the payment method used.
- Selfie / Liveness Check: Where required, a photograph or short liveness video may be requested to match your face against the identity document provided.
2.3 Financial Transaction Data
- Deposit and withdrawal amounts, dates, times, and payment method identifiers (e.g., the last four digits of a bKash wallet number).
- Transaction reference numbers generated by our payment processing partners.
- Bonus award and redemption records, including wag ering completion status and expiry records.
- Chargeback and dispute records where applicable.
2.4 Technical & Usage Data
- IP Address: Logged on each session for security monitoring, fraud detection, and geolocation purposes.
- Device Information: Device type, operating system, browser type and version, screen resolution, and language settings.
- Session Data: Login timestamps, session duration, pages visited, games played, bets placed, and navigation patterns within the Platform.
- Cookies & Tracking Technologies: See Section 7 of this Policy for full details of how we use cookies and similar technologies.
3. How We Use Your Personal Data
uubuzz processes personal data only where there is a lawful basis for doing so. The purposes for which we use your data, and the corresponding legal basis for each, are set out below.
- Account Management: To create, maintain, and administer your uubuzz account, including processing deposits and withdrawals, applying bonuses, and managing your preferences. Legal basis: performance of a contract.
- Identity Verification (KYC/AML): To verify your identity, confirm your age as 21 or above, and comply with our anti-money laundering and counter-terrorism financing obligations. Legal basis: legal obligation.
- Payment Processing: To facilitate deposits and withdrawals via bKash, Nagad, Rocket, Upay, and other supported payment methods. Legal basis: performance of a contract.
- Fraud Prevention & Security: To detect, investigate, and prevent fraudulent transactions, unauthorised account access, money laundering, and other prohibited conduct. Legal basis: legitimate interest and legal obligation.
- Customer Support: To respond to your enquiries, resolve disputes, and provide technical assistance via live chat and email. Legal basis: performance of a contract.
- Responsible Gaming: To monitor your gaming patterns and identify indicators of problem gambling, enabling us to intervene appropriately and offer responsible gaming tools. Legal basis: legal obligation and legitimate interest.
- Promotional Communications: To send you relevant offers, bonuses, and promotional materials where you have opted in to receive such communications. Legal basis: consent. You may withdraw consent at any time via your account settings.
- Legal Compliance: To comply with applicable laws, regulations, court orders, and lawful requests from competent authorities. Legal basis: legal obligation.
- Platform Improvement: To analyse aggregate usage data for the purpose of improving Platform features, game performance, and user experience. This analysis uses anonymised or pseudonymised data where possible. Legal basis: legitimate interest.
🔐 How uubuzz Protects Your Data
The following six pillars summarise the security and privacy controls we apply to every piece of personal data held on the uubuzz Platform.
4. Sharing Your Personal Data
uubuzz does not sell, rent, or trade your personal data to any third party for their own marketing purposes. We share personal data only in the limited circumstances described below, and only to the minimum extent necessary for the relevant purpose.
- Payment Processors: We share necessary transaction data with payment service providers including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Visa, and Mastercard, solely to facilitate deposits and withdrawals. These providers process data under their own published privacy policies and are bound by contractual data protection obligations.
- KYC & Identity Verification Providers: We may share identity documents and related personal data with third-party identity verification specialists to carry out KYC checks on our behalf. These providers act as data processors under contract with uubuzz.
- Fraud Prevention Services: We may share data with industry fraud prevention networks and risk management service providers to identify and prevent financial crime. Information shared in this context may be held on shared databases accessible to other regulated entities.
- Game Technology Providers: Game outcomes, session data, and related technical information may be shared with game technology providers (including Pragmatic Play, Evolution Gaming, Spribe, Ezugi, NetEnt, and Microgaming) for the purposes of game delivery, audit, and dispute resolution. These providers are contractually bound to confidentiality obligations.
- Regulatory & Law Enforcement Authorities: We will disclose personal data to competent regulatory bodies, law enforcement agencies, or courts where we are legally required or compelled to do so. We will notify you of such disclosure where we are legally permitted to do so.
- Corporate Transactions: In the event of a merger, acquisition, or sale of all or part of the Company's business, personal data held by uubuzz may be transferred to the acquiring entity. You will be notified of any such transfer and the identity of the new data controller.
5. Your Data Rights
As a uubuzz user, you hold a number of rights in relation to the personal data we process about you. These rights are set out below. To exercise any of these rights, please contact our support team via the live chat function on the Platform or by written communication to [email protected]. We will respond to all valid requests within 30 days.
6. Cookies & Tracking Technologies
uubuzz uses cookies and similar tracking technologies (including local storage, session storage, and pixel tags) to operate the Platform, remember your preferences, maintain your login session, and analyse how the Platform is used. By continuing to use the Platform after being notified of our use of cookies, you consent to the use of cookies as described in this section.
- Strictly Necessary Cookies: These cookies are essential for the Platform to function. They enable core features such as account login, session management, and security checks. They cannot be disabled without rendering the Platform non-functional.
- Functional Cookies: These cookies remember your preferences, such as your chosen language, currency display, and game volume settings, so that you do not need to reset them on each visit.
- Analytics Cookies: We use analytics cookies to understand how users navigate the Platform, which games are most popular, and where technical issues arise. This data is collected in aggregate and anonymised form wherever possible.
- Marketing Cookies: Where you have consented to receive marketing communications, we may use cookies to track which promotions you have seen or engaged with, to avoid showing you irrelevant or repetitive offers.
- Cookie Duration: Session cookies expire when you close your browser. Persistent cookies remain on your device for the period specified in the cookie itself, typically between 30 days and 12 months. You may delete persistent cookies at any time through your browser settings.
- Managing Cookies: You may control or delete cookies through your browser or device settings. Disabling strictly necessary cookies will impair your ability to use the Platform. Disabling analytics or marketing cookies will not affect your ability to play games or make transactions.
7. Data Retention, Minors & Policy Updates
7.1 Data Retention
uubuzz retains personal data for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable legal, regulatory, or contractual obligations. As a general guide: account data is retained for the lifetime of your account plus a minimum of five years following account closure; financial transaction records are retained for a minimum of seven years in accordance with standard record-keeping requirements; KYC documents are retained for five years following account closure or the date of the last transaction; technical and usage logs are retained for up to 13 months. After the applicable retention period, data is securely deleted or anonymised.
7.2 Children & Minors
The uubuzz Platform is strictly intended for adults aged 21 years and above. We do not knowingly collect or process personal data from persons under the age of 21. If we become aware that personal data has been submitted by or on behalf of a person under 21, that data will be deleted immediately and the associated account will be closed. If you believe that a person under 21 has created a uubuzz account, please notify us immediately at [email protected].
7.3 Changes to This Policy
uubuzz reserves the right to update or modify this Privacy Policy at any time. Where changes are material, we will notify registered users via in-platform notification or email prior to the changes taking effect. The "Last Updated" date at the top of this Policy reflects the date of the most recent revision. Continued use of the Platform following the publication of a revised Policy constitutes your acceptance of the updated terms.
8. Contact & Data Enquiries
For any privacy-related enquiries, requests to exercise your data rights, or concerns about how uubuzz handles your personal information, please contact our dedicated support team. We operate 24 hours a day, 7 days a week on Bangladesh Standard Time (BST, UTC+6).
For questions about the rules governing your account, please review our Terms & Conditions. For guidance on managing your gambling activity and using our responsible gaming tools, please visit our Responsible Gaming page.
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Your data is protected every step of the way. Log in to your uubuzz account, explore our full game library, or check our FAQ for any remaining questions. 21+ only. Play responsibly.